FAQs
Question you many want to ask!
We’ve got answers! Explore our Frequently Asked Questions section for quick and helpful information about our products, ordering process, shipping, returns, and more. Whether you’re shopping for your home or need assistance with an order, we’re here to make your experience smooth and enjoyable.
Orders
The product I bought is sold out. What do I do?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
I entered the wrong delivery address. What do I do?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
I'd like to order an item as a gift. How do I do that?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
Some items are missing in my order. What do I do?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
Can I place a Bulk Order on your Website?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
Payments
Do you deliver?
Orders are normally processed in 24 hours once the order has been paid for. Delivery within Lagos are usually within 48hrs hours while deliveries outside Lagos take 3 -5 days. Customized or special orders may take longer. Express delivery can also be arranged subject to an additional charge.
Please note that all orders are delivered during business hours [from 9am to 6pm] and would exclude Sunday.
Do you ship internationally?
Orders are normally processed in 24 hours once the order has been paid for. Delivery within Lagos are usually within 48hrs hours while deliveries outside Lagos take 3 -5 days. Customized or special orders may take longer. Express delivery can also be arranged subject to an additional charge.
Please note that all orders are delivered during business hours [from 9am to 6pm] and would exclude Sunday.
Can I change my delivery address?
Orders are normally processed in 24 hours once the order has been paid for. Delivery within Lagos are usually within 48hrs hours while deliveries outside Lagos take 3 -5 days. Customized or special orders may take longer. Express delivery can also be arranged subject to an additional charge.
Please note that all orders are delivered during business hours [from 9am to 6pm] and would exclude Sunday.
When will my order be delivered
Orders are normally processed in 24 hours once the order has been paid for. Delivery within Lagos are usually within 48hrs hours while deliveries outside Lagos take 3 -5 days. Customized or special orders may take longer. Express delivery can also be arranged subject to an additional charge.
Please note that all orders are delivered during business hours [from 9am to 6pm] and would exclude Sunday.
Personal pick-up
Orders are normally processed in 24 hours once the order has been paid for. Delivery within Lagos are usually within 48hrs hours while deliveries outside Lagos take 3 -5 days. Customized or special orders may take longer. Express delivery can also be arranged subject to an additional charge.
Please note that all orders are delivered during business hours [from 9am to 6pm] and would exclude Sunday.
Returns
How do I cancel my order?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
What is your return Policy?
Kindly confirm that you ordered and paid for all the items you expected to see. When confirmed that items are missing, please email info@madinasluxury.com with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
Customer Support
Our dedicated team provides timely assistance and is committed to addressing your queries.
Guaranteed Satisfaction
Invest in our mattresses with absolute confidence, backed by our 30-day satisfaction guarantee.
Delivery
Enjoy a seamless shopping experience, facilitated by our complimentary shipping service.